Frequently Asked Questions

For well-Informed healthcare decisions

Is Almost Familiy the right choice for me or my loved one??

Selecting the care agency that is best for you or your loved one can be a stressful decision.  We understand this, and strive to make the process easy and transparent.  After the initial meeting over the phone, we offer a complimentary home visit with our Client Care Coordinator to allow us to meet you and, more importantly for you to meet us.  At that time an initial assessment is performed to determine your needs.  This visit usually last 30-60 minutes. During this assessment, we will give our recommendations on the care we feel is needed and how we can help.  Next, we select a caregiver we believe will be best for you to provide the highest quality care possible.  Even after care is initiated, our administrative staff is a phone call away and can even be reached for emergencies after hours.  Our administrative staff will schedule and perform quarterly “check-in” visits to ensure the care is going well and all of your needs are being met.

What Makes Almost Family different?

We are locally owned and operated and were the first in-home care agency in Central Oregon.  We were founded in 1984, and have built a reputation for caring, compassionate service.  We have a caring administrative support staff with over 50 years of combined experience.  We hire and train some of the most knowledgeable caregivers in the industry.

What Form of Payment Do We Accept?

Private Pay — Our private pay clients are billed through our seamless ACH (autopay) process.  Typically, the billing is done twice monthly.   

Long Term Care Insurance — We send your insurance carrier all of the forms needed for your convenience on a monthly basis. 

Medicaid — We bill your insurance weekly.

Frequently Asked Questions

For well-Informed healthcare decisions

Is Almost Family the right choice for me or my loved one?

Selecting the care agency that is best for you or your loved one can be a stressful decision.  We understand this, and strive to make the process easy and transparent.  After the initial meeting over the phone, we offer a complimentary home visit with our Client Care Coordinator to allow us to meet you and, more importantly for you to meet us.  At that time an initial assessment is performed to determine your needs.  This visit usually last 30-60 minutes. During this assessment, we will give our recommendations on the care we feel is needed and how we can help.  Next, we select a caregiver we believe will be best for you to provide the highest quality care possible.  Even after care is initiated, our administrative staff is a phone call away and can even be reached for emergencies after hours.  Our administrative staff will schedule and perform quarterly “check-in” visits to ensure the care is going well and all of your needs are being met.

What Makes Almost Family different?

We are locally owned and operated and were the first in-home care agency in Central Oregon.  We were founded in 1984, and have built a reputation for caring, compassionate service.  We have a caring administrative support staff with over 50 years of combined experience.  We hire and train some of the most knowledgeable caregivers in the industry.

What Form of Payment Do We Accept?

Private Pay - Our private pay clients are billed through our seamless ACH (autopay) process.  Typically, the billing is done twice monthly.   

Long Term Care Insurance - We send your insurance carrier all of the forms needed for your convenience on a monthly basis. 

Medicaid - We bill your insurance weekly.

Do you have a minimum number of hours?

We offer care starting at 2 hours per visit. There is no minimum number of days.

How are your caregivers selected?

We hire the highest quality staff. All employees are extensively interviewed and screened prior to hire, and we perform state and national criminal background checks on all potential employees. Past work history and references are thoroughly checked with previous employers and supervisors. Random drug and alcohol testing is performed on all employees. We set and maintain high standards and expect the same of our employees to ensure the finest and most consistent home care services.